Privacy Policy
**Effective Date:** July 2026
At **Best Auto Care**, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, schedule service, or communicate with us by phone, email, or text message.
Information We Collect
We may collect information you voluntarily provide, including:
* Name
* Phone number
* Email address
* Vehicle information (VIN, make, model, mileage)
* Appointment requests
* Service history
* Billing information
* Any information you provide through our contact forms or customer communications
We may also collect limited technical information such as:
* IP address
* Browser type
* Device information
* Website usage data
* Cookies and analytics information
How We Use Your Information
Your information is used to:
* Schedule appointments
* Provide repair estimates
* Perform requested services
* Communicate about your vehicle
* Send appointment reminders
* Notify you when repairs are complete
* Respond to customer inquiries
* Improve our website and customer experience
* Comply with legal obligations
We only collect information necessary to provide quality automotive repair services.
Text Messaging (SMS)
If you provide your mobile phone number, you may receive text messages related to:
* Appointment confirmations
* Appointment reminders
* Repair updates
* Estimate approvals
* Vehicle pickup notifications
* Customer service communications
**Message frequency varies.**
**Message and data rates may apply.**
You may opt out of receiving text messages at any time by replying **STOP**.
Reply **HELP** for assistance or contact us directly.
**We do not send unsolicited marketing text messages without your consent.**
Sharing Your Information
We do **not** sell your personal information.
We may share information only when necessary with trusted service providers, including:
* Payment processors
* Parts suppliers
* Warranty companies
* Vehicle service software providers
* Text messaging providers
* Website hosting and technology providers
These providers are required to protect your information.
Cookies & Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
You may disable cookies through your browser settings, although some website features may not function properly.
Data Security
We use commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.
While no system can guarantee absolute security, we continuously work to safeguard the information you provide.
Your Choices
You may:
* Request access to your personal information
* Request corrections to inaccurate information
* Request deletion of your information when legally permitted
* Opt out of marketing communications
* Unsubscribe from text messages at any time by replying **STOP**
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under the age of 13.
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
**Best Auto Care**
615-719-9889
